Terms of Service

We grant you a personal, non-exclusive, non-transferable licence to install and use AlphaDesk. The software is licensed to you, not sold. We keep all ownership of it.

You may not:

• Reverse engineer, decompile or disassemble the software, except where law expressly allows it.
• Rent, lease, resell or sublicense it.
• Remove or alter any copyright, trademark or signature on it.
• Redistribute a modified copy, or distribute it under another name.
• Bundle it inside another installer or distribute it through download portals without our written permission.

AlphaDesk is distributed only from this website. Every release is digitally signed by us; because of a company name change the signature currently reads ALPHA E BARCODE SOLUTIONS PRIVATE LIMITED, which is explained on our About page. A copy obtained from anywhere else is not covered by these terms and may have been altered. If the digital signature is missing or names anyone other than us, do not run it.

You may connect to a computer only where you own it, or the person responsible for it has given you informed permission for that specific session. Remote access without that consent is prohibited and in most countries is a criminal offence.

You must not, in particular:

• access a device or system without the informed consent of the person entitled to give it;
• obtain that consent by deception, including by falsely presenting yourself as technical support, as a bank, or as any company or authority;
• conceal from the person at the other end what you are doing during the session; or
• disable, bypass or hide the password prompt, the session indicator or any other feature that tells someone their machine is being accessed.

Our Acceptable Use Policy forms part of these terms and sets out what is forbidden. Breaking it ends your licence immediately.

• Keep your session password private. Anyone who has it can connect to your computer.
• Never give your AlphaDesk ID or password to someone who contacted you unexpectedly, whoever they claim to be.
• Keep the software up to date. Updates contain security fixes.
• You are responsible for everything done through a session you allow.

AlphaDesk checks for updates and can install them automatically. An update is applied only if its digital signature is valid and issued to Alpha ERP Solutions Private Limited. We may change, add or remove features over time.

We work to keep the service running but do not guarantee it will be available without interruption. We may suspend it for maintenance, and we may discontinue it with reasonable notice.

We may suspend or block a device from the service, without notice, if we reasonably believe it is being used to break these terms, to commit fraud, or to harm others.

The software is provided "as is". To the extent the law allows, we make no warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted operation. You use it at your own risk.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business or lost data arising from your use of AlphaDesk. Nothing here excludes liability that cannot lawfully be excluded, including for death, personal injury or fraud caused by us.

Our Privacy Policy explains what we record and why. It forms part of these terms.

If you use AlphaDesk in your business and we process personal data on your behalf, our Data Processing Agreement also applies and takes effect when you accept these terms. The third parties that may handle data on our behalf are listed at subprocessors.

You may end it at any time by uninstalling the software. We may end it if you break these terms. On termination your licence stops and you must stop using AlphaDesk.

These terms are governed by the laws of India. The courts of Ahmedabad, Gujarat have exclusive jurisdiction over any dispute.

Questions about these terms: support@alphadesk.me. Company details are on our About page.