Acceptable Use Policy

Never connect to a computer unless you own it, or the person responsible for it has knowingly agreed to that specific session.

Remote access without informed consent is prohibited here and is a criminal offence in most countries.

You may not use AlphaDesk to:

• Access any computer without the informed consent of the person responsible for it.
• Carry out fraud of any kind, including fake technical support, fake refunds, fake government or bank calls, and investment or trading scams.
• Pressure, trick or frighten someone into granting you access.
• Install malware, ransomware, spyware or any unwanted software on another person's computer.
• Steal credentials, banking details, personal data or confidential business information.
• Monitor a person covertly, including a partner, family member or employee who has not been told.
• Hide, rename or repackage AlphaDesk so that the person being connected to does not know what is running.
• Bypass or disable the consent, password or session-indicator features of the software.
• Break any applicable law, or infringe anyone's rights.

This is the most common way people are defrauded with remote desktop software.

A caller or message claims to be from Microsoft, your bank, a delivery company, a tax office, the police, or a technical support service. They say there is a problem with your computer, your account or a payment. They ask you to install remote desktop software and read out an ID and password.

Stop there. Hang up. None of those organisations will ever contact you unexpectedly and ask for remote access to your computer.

If you have already let someone in:

• Close AlphaDesk and disconnect the computer from the internet.
• Contact your bank immediately if you opened banking or made any payment during the session.
• Change the passwords of any account you signed into while they were connected, from a different device.
• Uninstall any software they installed, and run a full antivirus scan.
• Report it to your local police or national cybercrime unit.

You can also tell us at abuse@alphadesk.me. Include the AlphaDesk ID that connected to you and the date and time, if you have them.

We take reports seriously and we investigate every one. Depending on what we find, we may:

• Block the device from using the service, permanently and without notice.
• Preserve the connection records relating to the incident.
• Pass information to law enforcement, where the law requires it or where it will help stop ongoing harm.

Breaking this policy ends your licence immediately under our Terms of Service.

Email abuse@alphadesk.me. It reaches a person at Alpha ERP Solutions Private Limited, not an automated system. Please include:

• The AlphaDesk ID involved, if you know it.
• The date and approximate time of the session.
• What happened, in your own words.
• Screenshots, call recordings or phone numbers, if you have them.

Security researchers reporting a vulnerability in the software should use the same address.